Highest possible discount offers.
Exclusive insider news
Free Bonus Upgrades
Highest possible discount offers.
Exclusive insider news
Free Bonus Upgrades
Friendship-Trust-Word of Honor
We will never share your email address with others, and each email includes a 1-click unsubscribe link.
PaperOffice SLA
Our Service Level Agreement (SLA) defines an agreement that specifies specific extended services and the associated standards.
PaperOffice SLA guarantees you quick help and reliable support to get the most out of our products.
PaperOffice SLA complements the services of PaperOffice PLUS and comes into effect, if active, when additional services are needed that are not covered by PaperOffice PLUS.
Through different service levels, we can respond individually to our customers' availability needs and support requirements.
SLAs define clear response times for disruptions or technical changes, including outside of business hours.
A service level agreement ensures that problems and requests are prioritized based on their urgency and impact on the customer's business operations.
TAM stands for Technical Account Manager and offers you tailored support. With PaperOffice SLA, you benefit from a dedicated contact person who assists you with specific requirements and questions. They ensure a quick and effective resolution of your concerns and support you in making your business processes run smoothly.
Your dedicated contact person takes care of your individual needs, provides customized support and acts as a link between your company and PaperOffice to ensure optimal use of your solutions.
How does the PaperOffice SLA work?
A Service Level Agreement (SLA) at PaperOffice allows customers to gain direct access to special support services by concluding an agreement.
As soon as the customer has questions, problems, or other concerns, they can directly contact their TAM. The services provided are billed in accordance with the SLA terms, with active SLA users benefiting from discounted conditions.
“In the grating industry, the topic of digitization is becoming more and more noticeable. This applies, for example, to our delivery notes, parts lists or our plans, drawings and configurators. After the introduction of PaperOffice DMS, the manual effort could be reduced. We are now pioneers as a digital grating manufacturer.”
Mr. Stephan Reichel
Managing Director of K60 Gitterrostsysteme GmbH & Co.KG
