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PaperOffice SLA
Our Service Level Agreement (SLA) defines an agreement that specifies specific extended services and the associated standards.
PaperOffice SLA guarantees you quick help and reliable support to get the most out of our products.
PaperOffice SLA complements the services of PaperOffice PLUS and comes into effect, if active, when additional services are needed that are not covered by PaperOffice PLUS.
Through different service levels, we can respond individually to our customers' availability needs and support requirements.
SLAs define clear response times for disruptions or technical changes, including outside of business hours.
A service level agreement ensures that problems and requests are prioritized based on their urgency and impact on the customer's business operations.
TAM stands for Technical Account Manager and offers you tailored support. With PaperOffice SLA, you benefit from a dedicated contact person who assists you with specific requirements and questions. They ensure a quick and effective resolution of your concerns and support you in making your business processes run smoothly.
Your dedicated contact person takes care of your individual needs, provides customized support and acts as a link between your company and PaperOffice to ensure optimal use of your solutions.
With PaperOffice SLA you have direct access to a competent contact person who is at your side with questions and problems This direct extension ensures fast response times and an efficient solution to your concerns to make optimal use of your system
Our highly qualified support team provides you with immediate assistance for third-party software as well as database servers, without the need for prior appointments.
We are available at any time to ensure smooth integration, configuration, and optimal use of your software solutions and database environments.
Our Service Level Agreement (SLA) assures you guaranteed response times to ensure that your inquiries and issues are addressed promptly.
We provide swift feedback and efficient solutions so that you can continue your business-critical processes seamlessly and without delays. Our dedicated support teams are at your side to ensure the efficiency and reliability of your systems at all times.
How does the PaperOffice SLA work?
A Service Level Agreement (SLA) at PaperOffice allows customers to gain direct access to special support services by concluding an agreement.
As soon as the customer has questions, problems, or other concerns, they can directly contact their TAM. The services provided are billed in accordance with the SLA terms, with active SLA users benefiting from discounted conditions.
“Getting chronological results super fast for the annual financial statements and inventories to determine the cheapest purchase price for each individual item. What used to take days can now be done in hours!”
