The PaperOffice Insider Newsletter
The PaperOffice Insider Newsletter
We want to become friends

Highest possible discount offers.

Exclusive insider news

Free Bonus Upgrades

Highest possible discount offers.

Exclusive insider news

Free Bonus Upgrades

Friendship-Trust-Word of Honor
We will never share your email address with others, and each email includes a 1-click unsubscribe link.

PaperOffice SLA

Our Service Level Agreement (SLA) defines an agreement that specifies specific extended services and the associated standards.

PaperOffice SLA guarantees you quick help and reliable support to get the most out of our products.

PaperOffice SLA complements the services of PaperOffice PLUS and comes into effect, if active, when additional services are needed that are not covered by PaperOffice PLUS.

What are the advantages of a Service Level Agreement (SLA)?

changeme

Custom-tailored support

Through different service levels, we can respond individually to our customers' availability needs and support requirements.

changeme

Guaranteed response times

SLAs define clear response times for disruptions or technical changes, including outside of business hours.

changeme

Prioritized treatment of problems

A service level agreement ensures that problems and requests are prioritized based on their urgency and impact on the customer's business operations.

Your dedicated TAM contact person

TAM stands for Technical Account Manager and offers you tailored support. With PaperOffice SLA, you benefit from a dedicated contact person who assists you with specific requirements and questions. They ensure a quick and effective resolution of your concerns and support you in making your business processes run smoothly.

Your dedicated contact person takes care of your individual needs, provides customized support and acts as a link between your company and PaperOffice to ensure optimal use of your solutions.

Update and Support with PaperOffice Plus

Direct extension to PaperOffice support

With PaperOffice SLA you have direct access to a competent contact person who is at your side with questions and problems This direct extension ensures fast response times and an efficient solution to your concerns to make optimal use of your system

Direct dial to PaperOffice Support

Support for third-party software and database servers

Our highly qualified support team provides you with immediate assistance for third-party software as well as database servers, without the need for prior appointments.

We are available at any time to ensure smooth integration, configuration, and optimal use of your software solutions and database environments.

Support SLA

Thanks to SLA: Guaranteed response times

Our Service Level Agreement (SLA) assures you guaranteed response times to ensure that your inquiries and issues are addressed promptly.

We provide swift feedback and efficient solutions so that you can continue your business-critical processes seamlessly and without delays. Our dedicated support teams are at your side to ensure the efficiency and reliability of your systems at all times.

Exclusive leads for our partners
How does PaperOffice SLA work
Service Level Agreement

How does the PaperOffice SLA work?

A Service Level Agreement (SLA) at PaperOffice allows customers to gain direct access to special support services by concluding an agreement.

As soon as the customer has questions, problems, or other concerns, they can directly contact their TAM. The services provided are billed in accordance with the SLA terms, with active SLA users benefiting from discounted conditions.

What costs will I incur?

ERROR: LID-5083 missing

EmailConnect
change me
Premiere

Automate the process documentation with PaperOffice and work more effectively

PaperOffice Academy

Become a professional in 15 minutes.

Quick introduction to PaperOffice 2022

change me
New Release

Simple, efficient, successful:

The 5 steps to professional document management

Digitization in the dental technology industry - successful document management for the dental industry

“Getting chronological results super fast for the annual financial statements and inventories to determine the cheapest purchase price for each individual item. What used to take days can now be done in hours!”

Case Study Image