Team
Team Complete
Team
Team Custom
Maximum concurrent user accounts
Supports QNAP NAS and Synology NAS
Supports own MariaDB server, Azure, AWS
Real-time collaboration in the network
Dedicated PaperOffice Cloud database server
Cloud database server storage
storage space Team Complete
storage space Custom
Document pages per user account
Maximum document size
Maximum number of all document pages per database
Remote installation assistance
Product onboarding
PaperOffice PLUS
afterwards optional Team
Support (Level 0+1) via PaperOffice ComDesk
Annual new PaperOffice full versions
All release updates
PaperOffice OnlineServices: DropPage
PaperOffice OnlineServices: DropMail
PaperOffice OnlineServices: EmailConnect
Optional extension after free inclusive period
Direct dial to PaperOffice support
Fixed PaperOffice contact person (TAM)
Guaranteed response times
(weekdays, no holidays) Team
(weekdays, no holidays) Team Complete
(weekdays, no holidays) Custom
Support for third-party software
Database server support
Training via Microsoft Teams
Invoicing Supporter Level 1+2
Billing Support Level 3+4
Senior Consultant Billing
Billing Developer
Optional activation of SLA
Data transfer from ELOoffice, DocuWare and other DMS
Full migration, paid Team
Full migration, paid Team
Fully included migration Custom
Integration into third-party software
Individual program customization
Integration with ERP systems such as Infor / SAP / JTL
Connection to logistics services such as DB Schenker / DHL / GLS
Integration with PaperOffice AI
Connection to PaperOffice SARA-AI CoWorker
Proof of Concept (PoC)
Proof of Value (PoV)
Non-Disclosure Agreement (NDA)
On-site certification according to GOBD
Test period up to 6 months
When purchasing PaperOffice TEAM, 6 months of PaperOffice PLUS are included free of charge — optionally renewable thereafter:
- All release updates & annual PaperOffice full versions
- Support Level 0+1 via PaperOffice ComDesk
- PaperOffice OnlineServices (DropPage, DropMail, EmailConnect)
Installation assistance and product onboarding are optional and can be booked separately after purchase as Supporter Level 1+2.